One-off Fix


A One-off Fix is for small issues on your site.

We can fix most WordPress related issues within these charges – choose below how quickly you’d like things fixed.

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  • Please note that in order to be able to work on your website, we will require that the site is backed-up.
  • This can either be a server backup provided by your hosting company or an external backup that we take ourselves (if possible).
  • Should we need to manually backup your site ourselves, the time required to do this will come off of your ‘quick fix’ time.
  • We may also need access to your hosting control panel and/or FTP access – if you are not able to provide these, additional time may be required to get this sorted.
  • We sometimes find that WordPress issues are caused by substandard hosting accounts. If this is the case with your site, we will advise on the best steps to rectify this. 
  • Fixes may not always be possible if the problem is down to your hosting account – note that it still takes time to discover this issue.
  • If your site has paid-for plugins or themes where the licence has lapsed, we may not be able to fix your site without these licences being purchased by you.

By purchasing our ‘One-off Fix’ support, you automatically acknowledge the above.

Additional information

Fix Time

Within the next 3 days, Within 48 hours, Within 24 hours (Urgent but not critical), Now – this is urgent